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• With ID monitoring I really
  feel like Protection Power
  is watching my credit cards
  and bank accounts while
  I'm busy taking care of
  the rest of life.

  - Singh S.

• Protect Your Identity

  

  Protection Power members are safeguarded against the growing threat of Identity Theft

• Learning Centre

  

  A wealth of up-to-date identity theft information, tips and other resources to keep you safe

Protection Power Basics

• Who is Protection Power?

  • Protection Power is a 100% Canadian company, located in Oakville, Ontario. Protection Power offers Canadians information and services to help them guard against the growing threats of identity theft, credit fraud, data loss, data breach, computer viruses and more. Please read the About Us section for more details.

• Who can sign up for a Protection Power membership?

  • Any Canadian citizen over the age of 18 (with a valid credit card) may sign up for a Protection Power membership.

• What information do I need to sign up?

  • You will need your current mailing address, phone number, e-mail address and date of birth (optional). You will also need a valid credit card.

• Is my information secure with you?

  • Absolutely. At all levels, Protection Power employs only the latest secure storage and encryption techniques. Your credit card information is only accessible by our most trusted employees.

• How long does it take to set up my account?

  • It only takes a few minutes to set up.

• Why is Protection Power right for me?

  • Protection Power offers services and resources we believe will benefit every Canadian by offering the best identity theft protection in the country. Identity theft rates are skyrocketing and the world – both the outside world and the world wide web – is crawling with criminals desperate to use your private information for their own financial gain.

Account Set-up and Billing

• How can I pay for my Protection Power membership?

  • Protection Power accepts payment by major credit card (Visa, MasterCard and American Express). Please note that gift cards and cash cards are not accepted at this time.

• What if I forget my password?

  • Click on Log in in the top menu. Click on “Forgot your password?” below the “Username” and “Password” boxes. Follow the instructions that appear.

• How do I cancel my membership?

  • Please log in to your Protection Power account. Click on “Submit New Support Ticket” under the Support menu. Complete the ticket and submit. A member of the Protection Power Member Support Team will contact you. If you have further questions, please contact our support team.

Protection Power Membership Benefits

ID Monitoring:

• What is proactive ID monitoring?

  • ID monitoring uses advanced technology to scan the Internet for the possible misuse of your identification, cards or banking information. By monitoring millions of web pages (including black marketplaces, identity theft forums and chat rooms) for your personal details, ID monitoring offers proactive protection against identity fraud and theft. If your identification or card information is spotted, it may be a sign that your data is about to be compromised and you will be sent an email alert. With quick action, you may be able to stop identity theft before it happens.

    Your Protection Power membership includes SpotMyID proactive ID monitoring services.

• How would my identification end up on one of these sites?

  • It could happen any number of ways, and sometimes there is absolutely nothing you could have done to prevent it.

    Identity thieves often steal personal information from mail boxes and trash cans, bank machine receipts and old prescriptions. They may hack into your computer or wireless network. Any of the institutions, retail outlets or service providers that have your credit card or other info on file, may be be compromised by an unscrupulous employee or an outside hacker. Unfortunately, identity theft and the methods used to carry it out are on the rise.

    For more, read How Identity Theft Happens.

• What pieces of information will SpotMyID scan for?

  • SpotMyID can monitor the Internet for the potential misuse of many of your most valuable personal identification and cards, including credit cards, debit cards, store and gas cards, bank account information and your Social Insurance Number.

• How do I know if my identification has been breached?

  • Unfortunately, you can never be 100% certain until the damage (and it can be very severe damage) is done. SpotMyID monitors the Internet for the potential misuse of your identification or cards, and will attempt to alert you before a breach actually happens. In this way, SpotMyID is a powerful proactive tool that may allow you to stop identity theft before you suffer major financial or personal pain.

    If a breach is suspected, you will be notified the same day. As a Protection Power member, you will have access to an extensive SpotMyID Alert Help centre, which provides information on where and who to call, depending on the type of breach you receive.

    All SpotMyID users receive weekly email updates from SpotMyID, whether it's an “all clear” message or a review of any alerts you may have recently received.

• What do I do if I receive an ID monitoring alert?

  • Act quickly! This is the best way to prevent any major identity theft damage. As a Protection Power member, you will have access to an extensive SpotMyID Alert Help centre, which provides information on where and who to call, depending on the type of breach you receive. (bank account and debit card alert, credit card alert, Social Insurance Number alert, etc).

    Please note: although we do our utmost to provide you with the information and tools you need to react to any potential identity threat, we cannot take the required action (such as closing a credit card account, for example) on your behalf. This is for your security.

Identity theft insurance:

• What is identity theft insurance?

  • As a Protection Power member, if you are the victim of identity theft, you may be eligible to receive up to $25,000 for identity restoration costs, legal defence experts and lost wages.** As well, you may have access to identity theft and restoration experts who can provide guidance as you work to recover from this crime.

    ** Identity theft insurance underwritten by subsidiaries or affiliates of Chartis Inc. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

• What does identity theft insurance cover?

  • If eligible, coverage can include:

    1. Income protection: Dealing with certain cases of identity theft may require the victim to take time off to deal with officials, lawyers and any number of other circumstances. If the stolen identity event is covered, personal identity coverage may reimburse a set portion of lost wages.
    2. Comprehensive customer service: identity theft victims with coverage will receive dedicated guidance from highly trained agents (available 24/7) to help them through the steps needed to restore their identity. An ID theft recovery kit is given to each identity theft victim.
    3. Restoration services: in addition to the above, covered identity theft victims will have the option of working with a dedicated case worker to help them resolve the ID theft.
    4. Expense reimbursement: expenses related to the recovery of one’s identity, including defence costs for certain civil suits, re-filing for loans and reimbursement of certain fees are covered.
    5. Computer virus and physical damage coverage: eligible customers may receive coverage if their computer or its operating system is damaged by a computer virus or physical damage.